Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations. Any exceptions will be made at our sole discretion. Additionally, we cannot accept returns on sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.
Damages and Issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please see our Shipping Policy for additional details on items damaged or lost during shipping.
Returns and Exchanges
If an exception is made to accept the return or exchange of your order, the following will apply:
The Crafty Customs LLC has a 7-day return policy, which means you have 7 days after receiving your item to request a return.
This policy includes all items in our offering.
*ALL custom orders have a no refund policy! These orders are approved by the purchaser through out the process.
To be eligible for a return after communicating with us, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at service@thecraftycustoms.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for return shipping. We cannot be held responsible for items damaged or lost in during return shipment. Therefore, we highly recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
You can always contact us for any questions or concerns at service@thecraftycustoms.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll have three options:
- To be refunded to the original form of payment
- Shop credit or
- Having the item(s) replaced and sent back out to you at no additional cost to you - for defective items.
Please remember it can take some time for your bank or credit card company to process and post the refund. This is unfortunately out of our control.
We reserve the right to refuse service to anyone for any reason, at any time.